Gusto Message Threading Best Practices
Introduction
This guide is designed to help you solve threading issues in Gusto messaging. By following these best practices, you will ensure that messages thread correctly on both your end and the recipient's end. This will improve communication efficiency and response time.
Step-by-Step Instructions
Understanding the Problem
Initially, messages may not thread properly if the subject line remains unchanged. This can cause confusion and disrupt communication flow.
Setting Up the Initial Message
Begin by composing your message with a clear subject line. For example, "Victoria Saul Test Message" was used in the demonstration.
Maintaining the Subject Line
When a recipient responds without altering the subject line, the message threads correctly. Ensure the subject line remains consistent across replies.
Using Reference Numbers
Before responding, click on the three dots in your email interface. Copy the reference number from the bottom of the message and append it to the subject line. This ensures threading continuity.
Ensuring Thread Continuity
By appending the reference ID to the subject line, responses will correctly thread on both ends, enhancing communication efficiency.
Best Practices for Threading
Following these steps will allow GEP support responses to appear directly in the thread, rather than being lost among other tickets.
Achieving Faster Responses
By ensuring your messages are threaded correctly, support teams can locate and respond to tickets more efficiently, speeding up the response process.
Conclusion
By following these best practices for Gusto message threading, you can ensure better communication and faster response times. Consistently maintaining the subject line with a reference ID will keep your conversations organized and efficient.