Quick Access to Knowledge Articles in ZenDesk

This guide will walk you through the process of quickly accessing knowledge articles related to specific queries within ZenDesk. By following these steps, you will learn how to utilize the knowledge base effectively to assist members with their inquiries.

To begin, navigate to the relevant question in ZenDesk. For example, if you are dealing with a query related to California, you can locate the specific question pertaining to that state.

Once you are in the appropriate section, if a member asks about their LLC not being found on the California Secretary of State's website, click on the small book icon. This action will display a list of relevant articles that could provide assistance in resolving the member's issue.

By following the steps outlined in this guide, you should now be able to efficiently access and utilize knowledge articles in ZenDesk to address member inquiries. This streamlined approach will help you provide timely and accurate information to those seeking assistance.