Testing the Ticket Follower Workflow in ZenDesk

This guide provides a step-by-step approach to testing the ticket follower workflow in ZenDesk. It covers how to add yourself and others as followers to a ticket, ensuring that everyone involved can easily track the ticket's progress.

To begin, you'll want to understand the purpose of the ticket follower workflow, which allows users to follow tickets for updates.

You can add yourself as a follower by either typing your name in the assignee section or by clicking the follow button.

To enhance collaboration, you can also add other users, such as Jenny, to follow the ticket. This ensures they receive updates just as you do.

It’s a good practice to click the resubmit button after making changes. This ensures that the ticket updates correctly and that all followers receive the latest information.

Finally, you can check the tickets you are following. This will confirm that you and other users are successfully added to the ticket.

By following these steps, you can effectively manage and test the ticket follower workflow in ZenDesk. This ensures that you and others stay updated on the tickets you’re interested in, enhancing communication and collaboration within your team.