Ticket Reassignment Workflow in ZenDesk

This guide provides a detailed overview of the ticket reassignment workflow in ZenDesk. It will walk you through the steps to reassign a ticket from one team member to another seamlessly, ensuring that the process is clear and easy to follow.

To begin, we will test the ticket reassignment workflow in ZenDesk.

Next, pull up the specific ticket that you wish to reassign.

Now, change the current assignee from Jibby to Allison.

Once you change the assignee, the system should automatically assign the ticket to Allison.

There is no need to submit any changes; the workflow will auto-save.

To confirm that the reassignment was successful, go back to the ticket view and check the assigned user.

You should see that Allison is now the assigned user for that ticket.

This guide has outlined the steps necessary to reassign a ticket in ZenDesk effectively. By following these instructions, you can confidently manage ticket assignments, ensuring that tasks are directed to the appropriate team members without the need for additional submissions.