Using Async Video for Product Demos: A Guide to the New "Signed In with Wrong Account" Page

This guide will walk you through the process of utilizing async video to effectively record a product demo, particularly focusing on the new "signed in with wrong account" page feature. By the end of this guide, you will understand how to demonstrate this new functionality to your team.

To begin, Sam from the Loom team introduces the concept of using async video for product demos.

Prior to the update, users faced difficulties when trying to accept a workspace invite while logged in with the wrong account. This led to user frustration as they encountered dead ends without clear guidance.

The previous system merely informed users that they were logged in with the wrong email without offering any solutions, resulting in a frustrating experience.

In response to user feedback, the team implemented an improved solution that guides users when they attempt to accept an invite with the wrong account.

When a user clicks the join button while logged in with the wrong account, they are now presented with a new page that provides clear instructions along with the email they should be using.

This new feature significantly improves the user experience by reducing frustration and guiding users through the next steps, allowing them to create an account seamlessly.

The team is optimistic that this update will reduce errors significantly and enhance the overall experience for users, making it easier to navigate through the workspace invite process.

In summary, this guide has provided a detailed overview of the new "signed in with wrong account" page feature in Loom. By following these steps and utilizing the associated screenshots, you can effectively demonstrate this improved user experience to your team, ensuring they understand the changes and benefits involved.